Jk11's Privacy Policy — Our commitment to keeping your data safe

🔒 Introduction & Our Commitment

Welcome to jk11.biz. We're glad you're here. The information you share while using jk11 is important to us, and we take every measure to keep it secure.

This Privacy Policy explains what information jk11 collects, why we collect it, how it's used, and what rights you have over your data. We believe transparency is the best policy.

This policy applies to all jk11 users — both registered members and visitors.

📋 Information We Collect

Jk11 collects information from you in several ways. A full breakdown is provided below:

Information collected at registration:

• Full name and date of birth
• Email address and mobile number
• Current address
• Preferred currency and language

Information collected during verification (KYC):

• Copy of national ID or passport
• Proof of address (utility bill or bank statement)
• Selfie or live verification (if required)

Information collected automatically during use:

🎯 How We Use Your Information

Your information is used solely for the following purposes:

• Account Management: To create, manage, and secure your account.
• Service delivery: To provide betting, payment processing, and customer support services.
• Identity verification: To conduct KYC checks for fraud prevention and anti-money laundering compliance.
• Contact: To send important notices, transaction confirmations, and support communications.
• Promotions: To send you relevant offers and bonuses, with your consent.
• Legal Obligations: To comply with directives from regulatory authorities.
• Service Improvement: To improve platform performance and enhance the overall user experience.

🤝 Data Sharing Policy

Jk11 may share your information with third parties in limited and specific circumstances:

• Payment Processors: Payment gateways such as Mobile Pay, Nagad, and Rocket receive only the minimum data required to process transactions.
• KYC Partner: Necessary information is shared with authorized verification services for identity confirmation.
• Law Enforcement: Information may be shared when we are required to comply with a court order or government directive.
• Technology partners: Cloud hosting and cybersecurity providers receive limited access to your data under contractual agreements.

All third-party partners are contractually bound to meet jk11's privacy standards and may not use your data for any other purpose.

🍪 Cookie Policy

Jk11 uses cookies to improve your browsing experience. Types of cookies:

• Essential cookies: Required for the site to function properly. These cannot be disabled.
• Functional cookies: Helps remember your preferences, such as language settings.
• Analytics cookies: Used to analyze site usage. You can disable these at any time.
• Marketing Cookies: Activated only with your consent.

📅 Data Retention Period

How long jk11 retains your data depends on the type of information and applicable legal requirements:

Once the retention period expires, data is securely deleted or anonymized.

⚖️ Your Rights

As a jk11 member, you have the following rights over your personal data:

🔞 Children's privacy

Jk11 strictly does not serve anyone under the age of 18. We do not knowingly collect personal information from minors.

If we become aware that a minor has registered an account, it will be suspended immediately and all associated data will be securely deleted.

🛡️ Security Measures

Jk11 uses industry-standard security technology to protect your information:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Firewall & DDoS Protection: Our servers are protected by advanced firewalls and intrusion prevention systems.
• Two-Factor Authentication (2FA): You can enable 2FA on your account for an extra layer of security.
• Regular Security Audits: Third-party experts conduct regular security audits on our systems.
• Staff Training: Only authorized staff can access your data, and they are bound by confidentiality agreements.

However, no online system can guarantee absolute security. Keep your account password strong and never share it with anyone. If you notice any suspicious activity, contact our support team immediately.

🔄 Privacy Policy updates

Jk11 may update this Privacy Policy when necessary. If changes are made:

• The updated policy will be published on this page with the revision date.
• You will be notified in advance at your registered email address of any significant changes.
• Continued use of the site after any changes constitutes your acceptance of the updated policy.

We recommend revisiting this page from time to time to stay up to date.

📬 Contact

Reach out to us for any privacy-related questions, complaints, or requests:

• Email: privacy@jk11.biz
• General support: support@jk11.biz
• Help Center: jk11.biz/help-center